Shipping
Orders ship from China. Please allow an estimated 11–17 business days for processing and delivery. This includes 3–5 business days to prepare your order and 8–12 business days in transit.
Delivery time
| Stage | Estimated time |
|---|---|
| Order processing | 3–5 business days |
| Shipping after processing | 8–12 business days |
| Total processing and delivery | 11–17 business days |
Our order cutoff is 6:00 PM Mountain Time (MT), Monday through Friday. Orders placed after the cutoff or on a weekend enter processing on the next business day. Saturdays and Sundays do not count toward these estimates.
The shipping estimate begins after processing; it is not the total time from placing your order. These are estimates, not guaranteed arrival dates.
Shipping charges
| Merchandise total after discounts | Shipping charge |
|---|---|
| Less than $60.00 | $7.95 |
| $60.00 or more | Free |
The threshold is based on the price of the merchandise after discounts, before adding shipping. For example, a $65.00 order with a $10.00 discount has a merchandise total of $55.00, so the $7.95 shipping charge applies. An order totaling exactly $60.00 after discounts qualifies for free shipping.
Where we deliver
We deliver within the United States, excluding Alaska, Hawaii, Puerto Rico, and military addresses, including APO, FPO, and DPO addresses. We accept P.O. Box addresses within our delivery area.
Where your order ships from
Our supplier fulfills orders from China. USPS or FedEx is used for delivery, depending on the service assigned to the shipment. A U.S. delivery carrier does not mean your order ships from a U.S. warehouse.
Returns are handled at our U.S. returns address. That address is separate from the location your order ships from. See our Refund & Returns Policy before sending anything back.
Sales tax and import charges
Product prices include applicable U.S. sales tax. Orders ship from China, and import duties are not listed as a separate charge at checkout. If a carrier asks you to pay an import charge, contact support@frostybayz.com with your order number and a copy of the request so we can help resolve it.
Delayed or missing orders
If your order has not arrived within the estimated delivery period, email support@frostybayz.com with your order number and any tracking information you have. Please also contact us if tracking shows delivery but you cannot find the package.
If we cannot ship your order within the stated processing time, we will let you know and offer the choice to agree to a revised shipping date or cancel for a refund.