Returns

You can request a return within 30 days of delivery by emailing support@frostybayz.com. We provide a free return shipping label for returns requested within this window that meet the conditions below, including change-of-mind returns. There is no restocking fee.

If you change your mind

Items must be unused and in their original packaging. Tell us your order number, which items you would like to return, and whether you would prefer a refund or an exchange.

If you paid the original $7.95 shipping charge, that charge is not refunded when you return an item because you changed your mind. Return shipping is still free.

If an item is damaged, defective, or incorrect

Email us your order number and photos showing the issue or the item you received. We will help you arrange the return or exchange. You do not need to treat a damaged or incorrect item as a change-of-mind return.

We provide a free return label. Please contact us before sending the item back so we can give you the correct instructions.

How to return an item

1. Email support@frostybayz.com within 30 days of delivery. Include your order number and the items you want to return. For a damaged, defective, or incorrect item, include photos.
2. We will send return instructions and a prepaid return label for your eligible return.
3. Pack the item securely and use the label we provide. Keep your shipping receipt or tracking details.
4. After our returns facility receives the item, we issue your refund within 7 days.

Return address

14200 Central Ave
Chino, CA 91710
United States

Please email us first and use the return label we provide. Do not send returns to our registered address in Albuquerque. You do not need to return items to China.

Exchanges

Exchanges are free. You may request a different size or color, subject to availability. Email us with the size or color you would like so we can check before you send the original item back.

When your refund arrives

We issue refunds within 7 days after our returns facility receives the returned item. Your bank or card issuer may take another 3–10 business days to post the credit to your account.

These are two separate stages. The bank's processing time starts after we issue the refund, not when you first request the return. If the credit has not appeared after the bank's processing period, email us so we can check the refund status.

Canceling before delivery

You can cancel within 24 hours after placing your order. See our Order Cancellation Policy. The return-refund timeline above applies to returned items; it does not describe processing a cancellation before shipment.