FAQs

How long will delivery take?

Allow an estimated 11–17 business days: 3–5 business days for processing, followed by 8–12 business days for shipping. The order cutoff is 6:00 PM Mountain Time, Monday through Friday.

Where does my order ship from?

Orders ship from our supplier in China. USPS or FedEx is used for delivery depending on the shipment's assigned service.

How much is shipping?

Shipping is $7.95 for orders below $60 after discounts. Orders of $60 or more after discounts receive free shipping.

Do you accept P.O. Box addresses?

Yes, within our delivery area. We do not deliver to Alaska, Hawaii, Puerto Rico, or military addresses. See our Shipping Policy.

Will I pay sales tax or import charges on top of the product price?

Product prices include applicable U.S. sales tax. If a carrier asks you to pay an import charge, email support@frostybayz.com with the request and your order number.

Can I return an item if I change my mind?

Yes. Email us within 30 days of delivery. The item must be unused and in its original packaging. We provide a free return label and do not charge a restocking fee. The original $7.95 shipping charge, if paid, is not refunded for a change-of-mind return.

Do I have to send my return to China?

No. Eligible returns go to 14200 Central Ave, Chino, CA 91710, United States. Contact us first so we can provide a label and instructions.

Can I exchange a size or color?

Yes. Exchanges are free, subject to availability. Email us with your order number and the size or color you would like.

What should I do if my item is damaged or incorrect?

Email us your order number and photos showing the issue. We will help arrange the return or exchange and provide a free return label.

When will I receive my refund?

We issue refunds within 7 days after our returns facility receives the item. Your bank or card issuer may take another 3–10 business days to post the credit.

How do I pay?

Orders are charged in U.S. dollars. Payments are processed through Stripe. The payment options available for your order are shown at checkout.

Do you have a physical store?

No. Frosty Bayz sells online only. Our Albuquerque address is our registered business address, not a store or returns facility.

How can I contact you?

Email support@frostybayz.com. If your question is about an existing order, include your order number.

Can I cancel my order?

Yes. Email support@frostybayz.com with your order number within 24 hours after placing the order. Your request must be sent within that window; you do not need to receive our reply before it ends. See our Order Cancellation Policy.

How soon will you reply to my email?

We respond within 24 hours.